Last updated April 2, 2026.
These Terms and Conditions (“Terms”) govern your access to and use of the RenderBob cloud rendering service (the “Service”) operated by TraynMe OÜ, Mäealuse tn 2/4, Tallinn, Harjumaa, 12618, Estonia, corporate registration number 16776004 (“TraynMe”, “Provider”, “we” or “us”). Provider can be contacted at [email protected].
Business Use Only
The Service is offered exclusively to legal entities and natural persons acting in the course of a trade, business, craft, or profession. The Service is not available to consumers (natural persons acting outside their trade, business, craft, or profession). Consumer protection legislation (including the Estonian Consumer Protection Act, EU Directive 2011/83/EU on consumer rights, and EU Directive 93/13/EEC on unfair terms in consumer contracts) does not apply to these Terms or to the Service.
By registering an account or using the Service, you confirm that you are acting in the course of a trade, business, craft, or profession and that you agree to be bound by these Terms.
1 Definitions
| 1.1 | “Service” means the RenderBob cloud rendering platform operated by Provider, including all related software, APIs, dashboards, and features made available to registered users. |
| 1.2 | “Customer” means the legal entity (such as a company, partnership, association, or other incorporated body) or natural person acting in the course of their trade, business, craft, or profession that has accepted these Terms. The Service is not available to, and “Customer” expressly excludes, any person acting as a consumer (i.e. a natural person acting for purposes outside their trade, business, craft, or profession). |
| 1.3 | “User” means any employee, contractor, or representative of Customer who accesses the Service under a registered Service Account. |
| 1.4 | “Service Account” means the individual account registered by a User to access the Service. |
| 1.5 | “Credits” means promotional rendering credits issued by Provider to a Customer free of charge, as further described in Section 5. |
| 1.6 | “Render Job” means a rendering task submitted by a User through the Service for processing on Provider’s cloud infrastructure. |
| 1.7 | “Information Assets” means hardware, software, data, network infrastructure, and IT services used by Provider to operate the Service, whether owned or leased by Provider or provided by subcontractors including cloud infrastructure providers. |
| 1.8 | “Force Majeure” means any extraordinary circumstance beyond the control of a party that, at the time of acceptance of these Terms, that party could not reasonably have been expected to foresee or avoid, and which that party cannot reasonably be expected to overcome. Force Majeure includes, without limitation, the acts of any government or international organisation in response to an epidemic or pandemic (including bans or restrictions on the movement of goods or persons, requisition of goods or production facilities, or issuance of official recommendations intended to mitigate the pandemic), even if the affected party was aware of the epidemic or pandemic at the time of acceptance of these Terms. |
2 Scope of Use
| 2.1 | Provider grants Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for Customer’s own internal rendering purposes in accordance with these Terms. |
| 2.2 | Customer shall not resell, sublicence, or otherwise make the Service available to third parties without Provider’s prior written consent. |
| 2.3 | Customer shall use the Service only for lawful purposes and in compliance with all applicable laws and regulations. Customer shall not submit Render Jobs that contain unlawful, infringing, or harmful content. |
| 2.4 | Best effort availability. Unless Provider has entered into a separate written service level agreement with Customer, the Service is provided on a best-effort basis. Provider shall endeavour to provide the Service with as few and as short interruptions as reasonably possible but is under no obligation to achieve any specific availability level. |
| 2.5 |
Suspension of the Service. Provider may limit or suspend the provision of the Service to Customer at any time and shall notify Customer at the earliest reasonably possible opportunity, if:
(a) it is in Provider’s reasonable opinion necessary for: (i) the prevention or correction of damage to Information Assets belonging to Provider, Customer, or other customers of Provider; or (ii) upgrading, replacing, or amending Provider’s Information Assets used for the provision of the Service; or (b) Customer’s use of the Service constitutes, in Provider’s reasonable opinion, a violation of any applicable laws or a breach of Provider’s or any third party’s legal rights. Where suspension is required urgently under ground (b), Provider may act without prior notice. Where suspension is for maintenance under ground (a)(ii), Provider shall use reasonable endeavours to give advance notice and to schedule maintenance during off-peak hours. |
| 2.6 | Business use restriction. The Service is made available solely for business and professional purposes. Provider reserves the right to suspend or terminate any Service Account that Provider reasonably believes is being used by a consumer or otherwise outside the scope of a trade, business, craft, or profession. Provider is not obliged to verify the business status of any Customer but relies on the warranty given by Customer under Section 3.1. |
3 Service Accounts
| 3.1 | Each User must register a Service Account to access the Service. By registering, the User represents and warrants that: (a) they are acting in the course of a trade, business, craft, or profession and are not a consumer; (b) they have full legal authority to bind Customer to these Terms; and (c) all registration information they provide is accurate, current, and complete. These warranties are given at the time of registration and are treated as continuing warranties for the duration of Customer’s use of the Service. |
| 3.2 | Users shall provide accurate, current, and complete registration information and keep that information up to date. Where Provider requests evidence of Customer’s business status (such as a company registration number or VAT number), Customer shall provide that evidence promptly. |
| 3.3 | Customer is responsible for all activity that occurs under its Service Accounts and for maintaining the confidentiality of account credentials. Provider may assume that anyone authenticated with Customer’s valid credentials is acting lawfully on Customer’s behalf, and Customer shall be liable for any such actions as its own. Customer shall notify Provider immediately of any suspected unauthorised access. |
| 3.4 | Provider may suspend or terminate a Service Account that is used in breach of these Terms, including where Provider has reason to believe that the registration warranty in Section 3.1 is or has become inaccurate. Provider shall invalidate Customer’s credentials without delay upon receiving notification from Customer that credentials have been compromised. |
4 Third-Party Notice and Complaint Procedure
| 4.1 | Provider has established a notice procedure that enables third parties (including competent authorities, rights holders, and members of the public) to submit a complaint when they reasonably suspect that the Service has been used in a way that constitutes a violation of applicable laws or regulations, or an infringement of a third party’s rights. Complaints may be submitted to [email protected]. |
| 4.2 |
When the notice procedure is initiated and Provider has assessed the complaint as credible, Provider may, without prejudice to its other rights under these Terms:
(a) deny or restrict Customer’s or third parties’ access to the Render Job or Service Account in question; (b) limit or suspend Customer’s ability to submit further Render Jobs; (c) disclose Customer’s identity and contact details to competent authorities and/or the complaining party, to the extent required or permitted by applicable law; and/or (d) report Customer’s activity to competent authorities if Provider reasonably believes that such activity constitutes a crime punishable by law. |
| 4.3 | Provider shall, insofar as permitted under applicable law, notify Customer of the initiation of the notice procedure and the nature of the complaint as soon as reasonably possible, and preferably before taking any of the actions listed in Section 4.2. Where urgent action is required to prevent ongoing harm, for example where illegal content is actively being distributed,Provider may act before notifying Customer. |
| 4.4 | Provider is not under a legal obligation to monitor, and shall not routinely monitor, content uploaded or processed by Customer as part of a Render Job. Nothing in this Section obliges Provider to proactively seek facts or circumstances indicating illegal activity. |
| 4.5 | Customer shall indemnify Provider against all losses, costs, and liabilities incurred by Provider as a result of taking any of the actions in Section 4.2 in good faith in response to a complaint about Customer’s use of the Service. |
5 Credits
| 5.1 |
How Credits are awarded. Provider may issue Credits to a Customer in the following circumstances only:
(a) Signup promotion: a one-time allocation of Credits granted automatically upon successful registration of a new Service Account; or (b) Referral reward: Credits granted when a User successfully invites a new user to register a Service Account, subject to the referral conditions published by Provider on the Service at the time of the invitation. Those referral conditions are incorporated into these Terms by reference and Customer should review them before initiating a referral. |
| 5.2 | Permitted use. Credits may be used solely to pay for Render Jobs processed through the Service. Credits have no other function within the Service and confer no entitlement to any other product or benefit. |
| 5.3 |
Restrictions. Credits:
(a) cannot be purchased for money or any other consideration; (b) cannot be gifted, donated, or otherwise transferred to another account or user; (c) cannot be exchanged for cash or any other form of monetary value; and (d) are not redeemable against any paid subscription or future service tier. |
| 5.4 | Expiry. Credits expire automatically thirty (30) calendar days from the date on which they are credited to the Service Account, regardless of whether they have been used in full or in part. Expired Credits are forfeited with no right to refund, compensation, or reinstatement. |
| 5.5 | No monetary value. Credits are promotional in nature, have no monetary value, and do not constitute a financial instrument or e-money within the meaning of Directive 2009/110/EC. Provider is under no obligation to maintain the Credits programme and may modify its terms, suspend it, or discontinue it at any time in accordance with Section 19.2. |
6 Fees and Payment
| 6.1 | Current model. The Service is currently operated on a Credits-only basis as described in Section 5. No fees are charged for access to the Service beyond the consumption of Credits. This Section sets out the payment framework that will apply to any paid service tiers that Provider may introduce in the future. |
| 6.2 | Invoicing. Where Provider offers paid service tiers, Provider shall issue invoices to Customer by email to the address registered with the Service Account, unless the parties agree otherwise in writing. All prices are stated in euros exclusive of VAT and any other levies imposed by competent authorities. Applicable VAT and levies will be added to invoices in accordance with applicable law. |
| 6.3 | Payment terms. Unless stated otherwise on the invoice, payment is due within fourteen (14) calendar days of the invoice date. |
| 6.4 |
Non-payment escalation. If Customer fails to pay an undisputed invoice within the payment term set out in Section 6.3, Provider will issue a written reminder and grant Customer a further fourteen (14) calendar days to make payment. If Customer fails to pay before the expiry of that additional period, Provider may, at its discretion, take any or all of the following steps:
(a) suspend the provision of the Service to Customer until all outstanding amounts have been paid in full; (b) charge penalty interest on the overdue amount at the rate prescribed by applicable Estonian law from time to time, accruing daily from the date the payment first fell due; and/or (c) refer the debt to a collection agency and charge reasonable collection costs in the maximum amount permitted by applicable law. |
| 6.5 | Disputed invoices. If Customer believes an invoice is incorrect, Customer shall notify Provider in writing within five (5) business days of the invoice date, specifying the amounts disputed and the grounds for the dispute. The undisputed portion of any invoice remains payable by the due date. Provider will investigate and either issue a corrected invoice or provide a written explanation. |
| 6.6 | Application of payments. Provider is entitled to apply payments received from Customer first to any outstanding penalty interest and collection costs, then to the oldest outstanding principal debt. |
7 Intellectual Property
| 7.1 | Provider retains all right, title, and interest in and to the Service, including all underlying software, algorithms, interfaces, documentation, and branding. Nothing in these Terms transfers any intellectual property rights from Provider to Customer. |
| 7.2 | Customer retains ownership of all content and files it uploads to the Service for rendering. Customer grants Provider a limited, non-exclusive licence to process that content solely for the purpose of delivering the Service. |
| 7.3 | Customer shall not reverse-engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service. |
| 7.4 | Nothing in these Terms gives Customer the right to use Provider’s trade names, trademarks, logos, or other brand features, except as expressly set out in Section 8. |
8 Marketing Rights
| 8.1 | By accepting these Terms, Customer grants Provider a non-exclusive, royalty-free, worldwide licence to display Customer’s trading name and logo (“Customer Marks”) on Provider’s website and in general promotional materials (such as “used by” lists and partner slides) for the sole purpose of identifying Customer as a user of the Service. Where Customer is a legal entity, this licence is given by the authorised representative accepting these Terms on Customer’s behalf. Where Customer is a natural person acting in a professional capacity, this licence covers the use of their trading name and professional logo only and does not extend to personal data within the meaning of GDPR; any use of personal data in marketing is governed by Provider’s Privacy Policy. |
| 8.2 | Provider shall not use Customer Marks in press releases, case studies, or paid advertising without Customer’s prior written approval in each instance. |
| 8.3 | Provider shall comply with any reasonable brand guidelines that Customer provides in writing. Where no guidelines are provided, Provider shall use Customer Marks in a manner consistent with Customer’s own public use of those marks. |
| 8.4 | Customer may revoke this licence at any time by written notice to Provider. Following receipt of such notice, Provider shall cease using Customer Marks in new materials within thirty (30) days. Printed collateral, published blog posts, and presentation decks already distributed prior to the date of notice may continue to circulate until next revised. |
| 8.5 | Provider shall not attribute any endorsement, testimonial, or quotation to Customer without Customer’s prior written approval. |
9 Data Protection
| 9.1 | Each party shall comply with its respective obligations under applicable data protection legislation, including Regulation (EU) 2016/679 (“GDPR”) and the Estonian Personal Data Protection Act (isikuandmete kaitse seadus), in connection with its use of the Service and performance of these Terms. |
| 9.2 | Provider processes personal data of Users (such as name, email address, and usage data) as data controller for the purposes of operating the Service. Provider’s Privacy Policy (available at renderbob.io/privacy) sets out full details of that processing, including legal bases, retention periods, and data subject rights. By registering a Service Account, each User acknowledges they have read and understood the Privacy Policy. |
| 9.3 | Where Customer uploads Render Job content that contains personal data (for example, renders incorporating photographs of identifiable individuals), Customer acts as data controller in respect of that personal data and Provider acts as data processor. In such cases, the parties’ data processing relationship is governed by a separate Data Processing Agreement (“DPA”), which Customer must enter into before submitting such content. The DPA is available at renderbob.io/dpa. |
| 9.4 | Provider uses third-party cloud infrastructure, including Amazon Web Services (“AWS”), to deliver the Service. Where that infrastructure involves the transfer of personal data outside the European Economic Area, Provider ensures such transfers are subject to appropriate safeguards in accordance with Chapter V of GDPR. Details of those safeguards are set out in the DPA. |
10 Warranties and Disclaimer
| 10.1 | Provider warrants that it will provide the Service with reasonable skill and care and will endeavour to maintain availability of the Service during normal operating hours. Provider does not guarantee uninterrupted or error-free operation of the Service. |
| 10.2 | The Service is provided “as is” and “as available”. All parties to these Terms are businesses dealing at arm’s length. Accordingly, to the fullest extent permitted by applicable law, Provider disclaims all warranties not expressly set out in Section 10.1, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement. Customer acknowledges that it has not relied on any representation or warranty not expressly contained in these Terms. |
| 10.3 | Customer is responsible for maintaining appropriate backups of all files and content submitted to the Service. Provider accepts no liability for loss of Customer content. |
11 Confidentiality
| 11.1 | Each party agrees to keep confidential any non-public information of the other party that is disclosed in connection with the Service and that a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”). |
| 11.2 | Each party shall use Confidential Information of the other party only to the extent necessary to perform its obligations or exercise its rights under these Terms. Each party shall protect Confidential Information of the other with at least the same standard of care it applies to its own confidential information of equivalent sensitivity, and in any event with no less than reasonable care. |
| 11.3 | Each party may disclose Confidential Information on a need-to-know basis to its officers, employees, contractors, and professional advisers, provided those persons are bound by obligations of confidentiality that are at least as restrictive as those in this Section. |
| 11.4 | Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure without restriction; (c) is received from a third party without restriction and without the receiving party knowing or having reasonable grounds to believe that disclosure breaches any confidentiality obligation; or (d) is required to be disclosed by law or court order, provided the disclosing party is given prompt prior written notice where permitted and the receiving party discloses only the minimum required. |
| 11.5 | Survival. The obligations in this Section 11 shall survive termination or expiry of these Terms for whatever reason and shall remain in force indefinitely with respect to any Confidential Information disclosed during the term of these Terms. |
12 Force Majeure
| 12.1 | Neither party shall be in breach of these Terms or liable to the other for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure event as defined in Section 1.8. |
| 12.2 | The affected party shall notify the other party of the Force Majeure event at the first reasonable opportunity after it arises, describing the nature of the event, its expected duration, and the obligations affected. The affected party shall use reasonable endeavours to mitigate the impact of the Force Majeure event and to resume performance as soon as reasonably practicable. |
| 12.3 | If a Force Majeure event continues for a period of three (3) consecutive months or more, either party may terminate these Terms by giving thirty (30) days’ written notice to the other party, without liability to the other beyond the settlement of amounts already accrued and due. |
| 12.4 | For the avoidance of doubt, Force Majeure does not excuse Customer’s obligation to pay amounts already due and owing to Provider prior to the commencement of the Force Majeure event. |
13 Limitation of Liability
| 13.1 | The parties acknowledge that the limitations in this Section 13 are reasonable and reflect the commercial risk allocation agreed between two sophisticated business parties. These Terms have been entered into on a business-to-business basis. |
| 13.2 | To the fullest extent permitted by applicable law, Provider’s total aggregate liability to Customer for all claims arising out of or in connection with the Service shall not exceed the total amounts paid by Customer to Provider in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater. |
| 13.3 | In no event shall either party be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages. |
| 13.4 | Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully excluded under applicable law. |
14 Indemnification
| 14.1 | Customer shall indemnify, defend, and hold harmless Provider and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer’s misuse of the Service; (b) Customer’s breach of these Terms, including any breach of the business-use warranty in Section 3.1; or (c) any content submitted by Customer that infringes the rights of a third party. |
15 Measures Against Terrorist Content
| 15.1 | Prohibited content. In accordance with Regulation (EU) 2021/784 on combating the dissemination of terrorist content online (“TCO Regulation”), it is prohibited to use the Service to store, process, or distribute terrorist content. Terrorist content includes, without limitation, content that incites or glorifies terrorist acts, recruits for terrorist groups, or provides instructions on the manufacture or use of weapons, explosives, or hazardous substances for the purpose of committing or assisting in a terrorist act. |
| 15.2 | Provider’s measures. Provider will remove or disable access to terrorist content identified through its notice procedure or upon receipt of a removal order from a competent authority. Provider will respond to removal orders from competent authorities within one (1) hour of receipt. Provider applies principles of diligence and proportionality in its content review activities and ensures appropriate human oversight to prevent the unjustified removal of lawful content. |
| 15.3 | Customer notification. If Provider removes or disables access to content belonging to Customer pursuant to this Section, Provider will notify Customer of that action and the basis for it as soon as reasonably possible, unless a competent authority has expressly prohibited such notification in the interests of public security. |
| 15.4 | Retention. Removed content and related data will be retained securely for six (6) months. Upon request from a competent authority or court, Provider will retain such content for any additional period specified. |
| 15.5 | Complaints. If Customer believes that content has been removed or access disabled in error, Customer may submit a complaint to [email protected] describing the content in question and the grounds for reversal. Provider will review the complaint and notify Customer of the outcome within two (2) weeks of receipt. If the complaint is upheld, access will be restored promptly. If the complaint is rejected, Provider will provide clear reasons. This complaint process does not limit Customer’s right to seek legal redress. |
| 15.6 | Contact point. Provider’s designated contact point for receiving and processing removal orders and notifications from competent authorities under the TCO Regulation is: [email protected]. Provider communicates in Estonian and English. |
16 Assignment
| 16.1 | Customer may not assign or transfer these Terms or any rights or obligations under them without Provider’s prior written consent. |
| 16.2 | Provider may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all of its assets, by providing written notice to Customer. |
| 16.3 | Any permitted assignment shall bind the assignee to the full terms hereof. |
17 Governing Law and Disputes
| 17.1 | These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of laws principles. |
| 17.2 | The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation. Either party may initiate negotiations by giving written notice to the other describing the dispute in reasonable detail. |
| 17.3 | If a dispute is not resolved through negotiation within thirty (30) days of the notice given under Section 17.2 (or such longer period as the parties may agree in writing), the dispute shall be submitted to the exclusive jurisdiction of Harju County Court (Harju Maakohus) in Tallinn, Estonia, for claims brought against Provider, and the non-exclusive jurisdiction of Harju County Court for claims brought against Customer. |
| 17.4 | Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from any court of competent jurisdiction, without the requirement to first exhaust the negotiation process in Section 17.2. |
18 Term and Termination
| 18.1 | These Terms take effect when Customer first creates a Service Account or first uses the Service, whichever is earlier, and remain in effect until terminated. |
| 18.2 | Either party may terminate these Terms by giving thirty (30) days’ written notice to the other party. |
| 18.3 | Provider may suspend or terminate Customer’s access immediately and without notice if: (a) Customer commits a material breach of these Terms that is irremediable, or that remains unremedied for fourteen (14) days after written notice from Provider; (b) Customer fails to pay any undisputed amount due and that failure continues after the escalation process in Section 6.4; (c) Customer becomes subject to an insolvency proceeding, is deemed unable to pay its debts, or ceases to carry on business; or (d) Customer’s use of the Service constitutes, in Provider’s reasonable opinion, a violation of applicable law or creates an immediate risk of harm to Provider, other customers, or third parties. |
| 18.4 | Upon termination, all licences granted under these Terms cease immediately. Sections 7, 8 (until the 30-day wind-down has elapsed), 9, 10, 11, 12, 13, 14, 15, and 19 survive termination. |
19 General
| 19.1 | These Terms constitute the entire agreement between the parties regarding the Service and supersede all prior agreements, representations, and understandings, whether written or oral. |
| 19.2 | Changes to these Terms. Provider may update these Terms at any time by posting a revised version to renderbob.io and giving Customer at least thirty (30) days’ advance written notice of the changes. Notice may be given by email to the address registered with the Service Account, by a notice posted within the Service dashboard, or by both. The updated Terms take effect on the date stated in the notice. Customer’s continued use of the Service after that date constitutes acceptance of the updated Terms. If Customer does not accept the changes, Customer may terminate these Terms by written notice before the effective date of the changes, in which case termination takes effect on that effective date. |
| 19.3 | If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The parties shall attempt in good faith to replace the affected provision with a valid and enforceable provision that achieves as closely as possible the original commercial intent. |
| 19.4 | No waiver of any provision is effective unless in writing. Failure by either party to enforce any provision shall not constitute a waiver of future enforcement. |
| 19.5 | The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship. |
| 19.6 | Provider may subcontract any part of the Service, including the use of third-party cloud infrastructure providers such as AWS, without Customer’s consent, provided that Provider remains responsible for the performance of those subcontractors and ensures any subcontractor processing personal data on Provider’s behalf is bound by obligations equivalent to those in Section 9. |
| 19.7 | Notices. All formal notices under these Terms shall be in writing and sent by email to [email protected] (for notices to Provider) or to the email address registered with the Service Account (for notices to Customer), unless otherwise agreed in writing. Notices sent by email are deemed received on the next business day after transmission, subject to no delivery failure notification being received. |
| 19.8 | Language. These Terms are published in English. In the event of any discrepancy between an English version and any translation, the English version shall prevail. |